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PennDOT Agent Training Study

Purpose:  The purpose of this project is intended to research, evaluate, improve and develop course material and delivery methods related to agent services training that is contractually required for authorized agents of PennDOT. 

Planning & Policy - Project No: TEM WO 007


The overarching goal is to better meet the needs and business model of PennDOT authorized agents, who represent a wide range of motor vehicle-related businesses (e.g. new/used car dealer, dealer associations and automotive associations (AAA), title/tag services, etc.).

Anticipated Outcomes

    1. ​A comprehensive literature survey including a description of best practices and a summarization of constituent feedback from stakeholders.

    2. An analysis of a survey given to various stakeholders on the curriculum, current training methods and knowledge acquisition and retention.

    3. A comprehensive module based training curriculum which includes study materials, presentation materials, reference materials and knowledge checks for both students and instructors that maximizes the in-class learning experience.

    4. A streamlined course that improves retention and increases learning efficiency for both the student and the instructor.

    5. Efficient and well-documented procedures for maintaining and updating all training materials.

​PennDOT Technical Advisor:
​Penni Bernard
Project Duration:
March, 2018 - March, 2019
Research Contractor:
Temple University
Principal Investigator(s):
Joseph Picone, PI;
Bechara Abboud, Co-PI
Project Cost:
$270,000.00